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FAQs
Frequently Asked Questions & Policy Info
Please notify us by text or call--Cancellations must be done no less than 24 BUSINESS Hours PRIOR to your scheduled appointment!
Cancellations less than 24 Business Hours in advance are subject to a 50% rate of service charge based on your rate & any deposit becomes Non-Refundable.
On-Site Cancellations aka upon arrival we discover:
• No utilities on (water turned off, electric/gas turned off)
• Unable to access home upon arrival (Team will wait up to 10 min for access)
• Unsafe/Unsanitary Conditions (aggressive animals, pest issues, etc)
All invoices for cleanings are sent via Email. You can make a payment for your invoice via:
QUICKBOOKS
via Email
DEBIT/CREDIT CARD
via Phone Call or Text
VENMO
@DaniGlover5 (8523)
APPLE PAY
602-680-9990
BILL PAY
via your Online Banking
CASH
5% Discount -> MUST be in a sealed envelope with your name on front & girls will pick it up. Please let us know you are paying by Cash.
• Payments are due upon receipt & made through the office.
• The cleaning technicians are NOT responsible for collecting payments due to checks getting wet or misplaced.
• Cash can be given to girls in a sealed envelope with your name printed on the front.
• Deposits are required for all New Clients, Deep Cleans, & Move-in/Move-Out Cleans
• Deposits are due upon reserving your appointment
• The Deposit will apply to your ending balance & are refundable if your appointment is cancelled at least 24 Business Hours PRIOR to schedule appt
• Cancellations made without adequate notice (24 Business Hours PRIOR to scheduled appointment) will result in a nonrefundable deposit
Deposits amount vary by type of cleaning:
$50 – Routine Clean
$90 – Deep/Move-in/Move-Out Clean
$150 – Construction/Trash-Out
◾Venmo= @DaniGlover5 (8523)
◾Apple Pay= 602-680-9990
◾QB Link = We will Email if requested
◾Debit/Credit Card= via a Call or Text
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