Question 1

What happens if I need to Cancel my appointment?

Accepted Answer

Please notify us by text or call--Cancellations must be done no less than 24 BUSINESS Hours PRIOR to your scheduled appointment!

Question 2

What happens if I don't Cancel in time?

Accepted Answer

Cancellations less than 24 Business Hours in advance are subject to a 50% rate of service charge based on your rate & any deposit becomes Non-Refundable.

Question 3

What are 'On-Site' Cancellations?

Accepted Answer

On-Site Cancellations aka upon arrival we discover: 
 • No utilities on (water turned off, electric/gas turned off)
 • Unable to access home upon arrival (Team will wait up to 10 min for access)
 • Unsafe/Unsanitary Conditions (aggressive animals, pest issues, etc)

Question 4

How can I Pay for my cleaning?

Accepted Answer

All invoices for cleanings are sent via Email. You can make a payment for your invoice via:

QUICKBOOKS
                via Email
 
DEBIT/CREDIT CARD
                 via Phone Call or Text​
 
VENMO
                   @DaniGlover5  (8523)​

APPLE PAY
                 602-680-9990​
 
BILL PAY
               via your Online Banking​
  
CASH
      5% Discount -> MUST be in a sealed envelope with your name on front & girls will pick it up.​ Please let us know you are paying by Cash.

Question 5

When do I Pay?

Accepted Answer

• Payments are due upon receipt & made through the office.

• The cleaning technicians are NOT responsible for collecting payments due to checks getting wet or misplaced.

• Cash can be given to girls in a sealed envelope with your name printed on the front.

Question 6

When is a Deposit required?

Accepted Answer

• Deposits are required for all New Clients, Deep Cleans, & Move-in/Move-Out Cleans

• Deposits are due upon reserving your appointment

Question 7

How is the Deposit applied and what happens if I cancel my appointment?

Accepted Answer

• The Deposit will apply to your ending balance & are refundable if your appointment is cancelled at least 24 Business Hours PRIOR to schedule appt

• Cancellations made without adequate notice (24 Business Hours PRIOR to scheduled appointment) will result in a nonrefundable deposit

Question 8

How much is my Deposit?

Accepted Answer

Deposits amount vary by type of cleaning:

$50 – Routine Clean
​
$90 – Deep/Move-in/Move-Out Clean
​
$150 – Construction/Trash-Out

Question 9

How can I pay my Deposit?

Accepted Answer

◾Venmo= @DaniGlover5 (8523)

◾Apple Pay= 602-680-9990

◾QB Link = We will Email if requested

◾Debit/Credit Card= via a Call or Text

FAQs

Frequently Asked Questions & Policy Info