Question 1

What happens if I need to Cancel my appointment?

Accepted Answer

Please notify us by text or call--Cancellations must be done no less than 24 BUSINESS Hours PRIOR to your scheduled appointment!

Question 2

What happens if I don't Cancel in time?

Accepted Answer

Cancellations less than 24 Business Hours in advance are subject to a 50% rate of service charge based on your rate & any deposit becomes Non-Refundable.

Question 3

What are 'On-Site' Cancellations?

Accepted Answer

On-Site Cancellations aka upon arrival we discover: 
No utilities on (water turned off, electric/gas turned off)
Unable to access home upon arrival (Team will wait up to 10 min for access)
Unsafe/Unsanitary Conditions (aggressive animals, pest issues, etc)

Question 4

How can I Pay for my cleaning?

Accepted Answer

All invoices for cleanings are sent via Email. You can make a payment for your invoice via:

QUICKBOOKS
                via Email
 
DEBIT/CREDIT CARD
                 via Phone Call or Text​
 
VENMO
                   @DaniGlover5  (8523)​

APPLE PAY
                 602-680-9990​
 
BILL PAY
               via your Online Banking​
  
CASH
      5% Discount -> MUST be in a sealed envelope with your name on front & girls will pick it up.​ Please let us know you are paying by Cash.

Question 5

When do I Pay?

Accepted Answer

Payments are due upon receipt & made through the office.

The cleaning technicians are NOT responsible for collecting payments due to checks getting wet or misplaced.

Cash can be given to girls in a sealed envelope with your name printed on the front.

Question 6

When is a Deposit required?

Accepted Answer

Deposits are required for all New Clients, Deep Cleans, & Move-in/Move-Out Cleans

Deposits are due upon reserving your appointment

Question 7

How is the Deposit applied and what happens if I cancel my appointment?

Accepted Answer

The Deposit will apply to your ending balance & are refundable if your appointment is cancelled at least 24 Business Hours PRIOR to schedule appt

Cancellations made without adequate notice (24 Business Hours PRIOR to scheduled appointment) will result in a nonrefundable deposit

Question 8

How much is my Deposit?

Accepted Answer

Deposits amount vary by type of cleaning:

$50 – Routine Clean
​
$90 – Deep/Move-in/Move-Out Clean
​
$150 – Construction/Trash-Out

Question 9

How can I pay my Deposit?

Accepted Answer

◾Venmo= @DaniGlover5 (8523)

◾Apple Pay= 602-680-9990

◾QB Link = We will Email if requested

◾Debit/Credit Card= via a Call or Text

FAQs

Frequently Asked Questions & Policy Info