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Frequently Asked Questions & Policy Info
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What are 'On-Site' Cancellations?On-Site Cancellations aka upon arrival we discover: No utilities on (water turned off, electric/gas turned off) Unable to access home upon arrival (Team will wait up to 10 min for access) Unsafe/Unsanitary Conditions (aggressive animals, pest issues, etc)
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What happens if I don't Cancel in time?Cancellations less than 24 Business Hours in advance are subject to a 50% rate of service charge based on your rate & any deposit becomes Non-Refundable.
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What happens if I need to Cancel my appointment?Please notify us by text or call--Cancellations must be done no less than 24 BUSINESS Hours PRIOR to your scheduled appointment!
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How can I Pay for my cleaning?All invoices for cleanings are sent via Email. You can make a payment for your invoice via: QUICKBOOKS via Email DEBIT/CREDIT CARD via Phone Call or Text​ VENMO @DaniGlover5 (8523)​ APPLE PAY 602-680-9990​ BILL PAY via your Online Banking​ CASH 5% Discount -> MUST be in a sealed envelope with your name on front & girls will pick it up.​ Please let us know you are paying by Cash.
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When do I Pay?Payments are due upon receipt & made through the office. The cleaning technicians are NOT responsible for collecting payments due to checks getting wet or misplaced. Cash can be given to girls in a sealed envelope with your name printed on the front.
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How much is my Deposit?Deposits amount vary by type of cleaning: $50 – Routine Clean ​ $90 – Deep/Move-in/Move-Out Clean ​ $150 – Construction/Trash-Out
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How is the Deposit applied and what happens if I cancel my appointment?The Deposit will apply to your ending balance & are refundable if your appointment is cancelled at least 24 Business Hours PRIOR to schedule appt Cancellations made without adequate notice (24 Business Hours PRIOR to scheduled appointment) will result in a nonrefundable deposit
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How can I pay my Deposit?â—¾Venmo= @DaniGlover5 (8523) â—¾Apple Pay= 602-680-9990 â—¾QB Link = We will Email if requested â—¾Debit/Credit Card= via a Call or Text
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When is a Deposit required?Deposits are required for all New Clients, Deep Cleans, & Move-in/Move-Out Cleans Deposits are due upon reserving your appointment
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